Erinn started her third year at UF this year. And for the third time (& last time!!) she is moving into different accommodations. She is sharing an apartment with 3 other girls. (sisters of different sororities, I think this is allowed as she is on hiatus from AOPI) She needed a bed. I decided the easiest way to accomplish this task was America's store Sea.rs. BIG MISTAKE!!! It all started out so perfect, went online, found one, ordered it, selected the delivery date. Bingo, Bamo, Done!! Fast forward 2 1/2 weeks. Fay arrived in central Florida. Delivery was pushed back until Saturday, no problem we would be there. 12 hours later, 3+ hours on the phone, numerous promises and no bed. Sunday 2 hours on the phone, no bed but a promise for Monday. (they kept me on hold for so long my phone went dead). Monday, received a phone call at 7am bed will be there at 1pm. Erinn arranged for her friend, Jessica to be there to receive bed (pesky college she had class). One piece of bed arrives (they were told it was the mattress) Jessica makes up bed for Erinn and leaves. Erinn comes home, takes a nap, wakes up, calls me complaining the bed is too hard. I said are you sure it is a mattress? Yes, Mom it is. Double check I say (I am not real happy at this point) and guess what IT IS THE BOX SPRING!!! Now wouldn't you think 2 bright girls would know the difference? Back to the phone for about 2 hours, was told to call back in the morning at 8am. Another 1 1/2 hours later I think Lisa has solved the problem.. Last night I received the phone call that confirmed a delivery time of 9:15 until 11:15am. Informed Erinn to skip a class and stay put. I received a phone call this am to confirm time, would it happen? At 9am Erinn called to say she was in possession of her bed, YEA!!!!!!!!! Now want happened to customer service, no one wanted to go out on a limb and actually solve my problem except for Lisa. Now today I get to call back and confirm the delivery fee has been waived and our 100 bucks in gift cards are on the way. And guess where we get to spend said gift cards? Yippee!!